This document describes the process of documenting policies and procedures and provides guidelines for development.
The definitions section will help clarify your document and educate readers not familiar with industry specific terms.
Purpose and Mission
All enterprises have a purpose and mission. Since policies and procedures ultimately support a mission, we suggest getting your organizations mission statement, if available.
The Strategic Plan is the master plan, blue print, or game plan indicating how the organization will achieve its purpose and mission. It is developed for corporate, line of business, functional, and operating levels.
A course of action or rule adopted for prudence or expediency in order to implement strategy or achieve the mission.
Specific conduct, methods, routines, processes, and actions used to comply with policies. Procedures are normally tied to policies, but may simply be an instruction sheet on how to do something. Like the procedure for changing the toner in your fax machine.
The process of ensuring the procedures and policies adequately supports the strategy.
The overall flavor, tone, and direction provided by the senior managers and directors of the enterprise.
Why put Policies and Procedures in Writing?
- To maintain control and describe the method and systems of management.
- To comply with Sarbanes – Oxley, government regulation, and certain audits
- To comply with best management practice standards.
So the employee’s, customers, and stakeholders can read them
Mandated by compliance requirements
To provide for management continuity
To educate people about the entity.
To train new employees
Who uses Polices and Procedures?
Employees, Managers, Owners/Shareholders, Directors, Customers, Members are all your audience. Write your policies and procedures for a wide audience.
Many people want to know how long it takes to document their policies and procedures. That of course depends on their knowledge level, writing skills, and the amount of material they plan to cover. Generally, you may want to plan on 1 to 4 hours per page – start to final edit.
How to write Policies and Procedures
If you are not familiar with what you plan to write about, then you need to begin by learning more about the subject matter of your document.
If you are developing a manual, you should begin with a flexible table of contents. Individual policies and procedures are like short articles on a specific topic.
This document provides the correct form, content, and format for your polices and procedures. Your policies and procedures must exactly maintain a consistent format and layout. You can personalize your documents, but each policy and procedure document should:
- State its purpose or intent
- Explain how it is related to the overall management system
- Clarify its scope
- Provide any definitions that will help clarify the document
- Detail any controls that must be applied
- Explain how authority has been divided and distributed
- List the responsibilities and tasks that should be performed
- Identify who is responsible for performing the tasks
- Describe the tasks
- Specify how and when the tasks should be performed
- List any materials and supplies that must be used
- List any tools and equipment that must be used
- Review the document properties and control
Separate Policy and Procedure DocumentsWrite the Policy
First, begin with the policy.
Second, write the Procedures.
For example, assume you are writing “polices and procedures” for oil changes.
Begin with the policies or rules:
- The business will properly maintain its vehicles
- This policy applies to passenger vehicles and primary drivers
- Only qualified and approved vendors will be used for maintenance
- Oil will be changed every 3 to 4 thousand miles
- Tires will be rotated every other oil change
- A vehicle maintenance log will be kept in the vehicle glove box
Next, write the procedures:
- Accounts payable publishes an approved vendor list
- Vehicle maintenance will be scheduled by the primary driver
- The primary driver completes the maintenance log
- The maintenance log is turned in to the fleet manager annually
Keep it simple
Simple means short and not complicated
Style is personal. Ours is quick and to the point with a minimal amount of on page formatting.
Each document needs a name. Use 2 to 4 word titles.
Give a short description and reason for the document.
You may have multiple sub headings within the document.
Try building your documents from the inside out.
We generally begin our documents in the details section by listing the sub headings.
We then build the text around the sub headings.
Format and Fonts are usually done last.
Well written short documents are best by far.
Don't try impress with how big your book is or how many words in your document.
Fonts and Sizes
Title - Right justified, Tahoma 16pt font, color coded.
Headings - 14pt Tahoma Bold, Black
Sub headings – 12pt Arial Bold, Black
Body – Arial, 12pt –Black
Footer – Document Name and page number, right justified, 8 pt Tahoma, color coded
Document Properties and Control
Policy and procedure documents must be controlled. We use the custom document properties feature in MS Word as much as possible. The following properties can be included directly in the document text.
Identify the position responsible for interpreting and clarifying this document should any questions arise.
The position authorized to make changes to this procedure.
Date Accepted: Date
The date the document was accepted and put in effect.
The date this document was revised and by whom. Describe any changes made and reasons for the revision.
List and hyperlink any other documents that may be affected by changes or that are related to this document.
Use this section to site your records retention policy for any procedures or forms referenced in this procedure.
Use this section to list and describe any detailed steps for tasks referenced in this procedure. Use Book Marks for quick links in the document.
Customize the Task Names.
1. Step 1
Type a description for this step here.
2. Step 2
Managing Page Numbers and the Table of Contents
Policy and procedure documents are normally part of a manual or handbook. Your manual will likely be continually enhanced and modified. Therefore, simple page numbering and document labeling is important. The method we use is to build the Table of Contents in an Excel Spreadsheet. This enables users to sort the Titles on various criteria and easily build custom manuals with minimal effort. Try using the document name with the page number of the document in the footer as specified above. This technique will provide for maximum flexibility.
Intranets and Web Sites
Intranets and web sites are ideal tools to communicate your policies and procedures. Feel free to try our intranet. Our intranet is free to try for 30 days and you can set it up online now from the free trial area of our web site.
Our pre-written templates will save you time and provide a professional and flexible solution. There is no reason to reinvent the wheel.
Templates Download in Word and Excel
All Templates download in MS Word and Excel for easy customization.
Compliance, Certifications, Accreditations
Copedia also provides a correct framework for compliance with ISO certification, Accreditations, Board requirements, and other government agency type audits which require that you have documented corporate policies and procedures, an internal control system, and an integrated risk management framework. The Copedia compliance templates and internal control evaluation tools, policy and procedures, and checklists provide the tools you need.
Contact us directly regarding our consultative solutions.
Apps for Business
Based on our template sets we can develop customized solutions for individual client needs.
Apps focus on the end user. For each app we consider your business thoroughly and help develop a strategy to achieve your objectives. Once we understand your needs, and you understand the possibilities, we build you a WebOffice Studio.
A WebOffice Studio is a virtual workplace where you create, collaborate, train and promote using apps, content and video. This is a cloud based solution which includes apps and videos for managing and promoting your business. Our apps are easy to customize and you can add your content by copy and paste.